Privacy Policy

We are committed to protecting your privacy. This Privacy Policy explains how AHA collects, uses, shares, and safeguards personal information in connection with our website, services, tools, communications, and homeowner resources.

Last updated: 05/31/2026

What Information We Collect

Information You Provide Voluntarily:

Name, email address, phone number, mailing address, or property address
Questions, requests, feedback, survey responses, or other communications you send to AHA
Homeownership-related details you choose to share, such as home age, system age, maintenance concerns, tax questions, insurance questions, repair issues, or contractor-related concerns
Documents, photos, receipts, inspection reports, tax notices, insurance documents, estimates, or other materials you choose to submit through AHA tools or services
Membership, account, billing, or payment-related information if you purchase, activate, or use paid services

Information Collected Automatically:

IP address and basic browser or device information
Pages visited, links clicked, and actions taken on our website
Referral source, approximate location derived from IP address, and general analytics information
Cookies, pixels, and similar technologies used to improve site functionality, security, analytics, user experience, and marketing measurement

Use of Public Property Records

AHA may reference publicly available property, assessor, recorder, tax, permit, lien, deed, or other government records to help homeowners understand information related to their own property. This may include publicly available tax information, assessment information, ownership records, recorded changes, exemption deadlines, risk indicators, or similar homeownership-related information.

Public property records are used solely for homeowner-facing informational, educational, protective, and service-related purposes.

We do not aggregate, package, license, rent, or sell homeowner property data. We do not make homeowner property data available to third parties for marketing, lead generation, resale, or data broker purposes.

AHA does not use property-related information to make decisions about credit, employment, insurance underwriting, housing eligibility, lending eligibility, tenant screening, or other legally regulated eligibility determinations.

How We Use Information

We may use personal information to:

Respond to questions, requests, or support inquiries
Provide homeowner education, tools, alerts, playbooks, recommendations, and service guidance
Generate homeowner-facing insights related to property taxes, maintenance, public records, title activity, liens, severe weather, home systems, savings opportunities, or other homeownership topics
Prepare, improve, personalize, and secure our website, resources, tools, and services
Communicate updates, resources, surveys, membership information, or service-related notices
Process membership, account, billing, payment, or support activity
Detect, investigate, and prevent fraud, misuse, unauthorized access, security incidents, or other harmful activity
Comply with legal obligations and enforce applicable terms, policies, or agreements

AI-Assisted Tools and Guidance

AHA may use AI-assisted tools to help provide homeowner guidance, summarize information, generate checklists, analyze documents you choose to submit, or help identify possible next steps.

AI-assisted outputs are provided for informational purposes only and should not be treated as legal, financial, tax, insurance, engineering, inspection, or other professional advice. You should consult an appropriate professional before making decisions that require expert judgment.

We do not intentionally use personal homeowner information submitted to AHA to train public AI models unless we clearly disclose that use and obtain consent where required.

Cookies, Analytics, and Advertising Technologies

AHA may use cookies and similar technologies to operate our website, remember preferences, understand site performance, improve user experience, support security, and measure marketing effectiveness.

Some analytics or advertising technologies may collect information about your interaction with our website. Depending on applicable law, certain uses of cookies, pixels, retargeting, or similar technologies may be considered “sharing,” “targeted advertising,” or a “sale” of personal information, even if AHA does not sell information for money.

Where required by law, we will provide appropriate notice and choices, including the ability to opt out of targeted advertising, sale, or sharing of personal information.

We Do Not Sell Your Information

We do not sell, rent, license, or broker personal information or homeowner property data.

We may share limited information with trusted service providers who help us operate our website, communications, analytics, payments, security, homeowner tools, alerts, or support systems. These providers are permitted to use information only to support AHA and must protect it appropriately.

We may also share limited information when you ask us to connect you with a provider, partner, professional, or service, or when sharing is necessary to provide a service you request.

We may disclose information if required by law, to protect rights and safety, to prevent fraud or misuse, or in connection with a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets.

Sensitive Information

Some information you choose to provide may be sensitive, such as precise property details, financial documents, tax records, insurance documents, photos of your home, account credentials, payment information, or information related to safety or risk.

AHA uses sensitive information only as reasonably necessary to provide requested services, protect security, comply with law, or for another purpose disclosed to you. Where required by law, we will obtain consent before collecting or using sensitive information.

How We Protect Your Data

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction.

While no website, system, or method of transmission can be guaranteed to be completely secure, we take reasonable steps to protect information and limit access to personnel and service providers who need it for legitimate purposes.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain records, respond to requests, comply with legal obligations, resolve disputes, improve our services, and protect against fraud or misuse.

When information is no longer needed, we will delete, de-identify, or securely retain it in accordance with applicable law and our internal retention practices.

Your Rights and Choices

Depending on where you live, you may have the right to:

Request a copy of personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information, subject to legal exceptions
Request a copy of certain personal information in a portable format
Opt out of marketing communications at any time
Opt out of certain targeted advertising, sale, sharing, or profiling where applicable
Limit certain uses of sensitive personal information where applicable
Appeal a decision we make regarding a privacy request where required by law

To make a privacy request or ask questions, contact us at [email protected].

We may need to verify your identity before completing certain requests. We will not discriminate against you for exercising your privacy rights.

Email and Communications Choices

You may opt out of promotional emails by following the unsubscribe instructions in the email or by contacting us at [email protected].

Even if you opt out of promotional communications, we may still send service-related or transactional messages, such as responses to your inquiries, account notices, security notices, membership notices, or legal updates.

Children’s Privacy

AHA’s services are intended for homeowners and adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will delete it.

Third-Party Websites and Services

Our website or communications may link to third-party websites, tools, or services. AHA is not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing information to them.

Policy Updates

We may update this Privacy Policy from time to time as our services evolve, technology changes, or legal requirements change. Material updates will be reflected on this page, and we may provide additional notice where appropriate.

Contact Us

If you have questions or concerns about this Privacy Policy, or if you would like to exercise a privacy right, please contact us.

AHA
Email: [email protected]
Mailing Address: 8 The Green, Suite B, Dover, DE 19901